I sent an email over the weekend to the Knog HQ in Australia. I kinda felt it was a longshot because I bought the blinkers in a local bike shop. But I felt abit outraged when I found out mine had malfunctioned after a ride in the rain. These things were supposed to be waterproof! To my surprise. Micheal, one of the Knog people over in OZ. Replied to my email almost instantly. And offered to replace me a new set of frogs! Wow. This is what sets apart the "Ang Moh" companies and Asian Companies. Top notch service and product pride. It's not all about the money just for them. It's about the love and standing behind thier products. The local bikeshop I bought it from will properbly tell me to buy a new one. They wouldn't care much about after sales service for my 3k bicycle. Let alone a measly $20SGD light. And I got the replacement frogs in less than a week! Thank you KNOG people! I love your products and will definitely spread the word here in Singapore! Yeah!
And I love the extra stickers!!! Great stuff!
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